For providers already navigating staffing shortages, growing documentation requirements, and increasingly complex support needs, adding another tool can feel overwhelming.
But what if technology wasn’t just another thing? What if it became a better way to support staff while also giving people the opportunity to live more independent lives?
That was the focus of a recent SHIFT Tech First Talk featuring BoundaryCare’s Senior Business Development Manager, Darcie Marks, who brings a unique perspective to the conversation. Before joining BoundaryCare, Darcie spent years working directly in provider organizations, overseeing programs, and supporting individuals with intellectual and developmental disabilities. Her experience on both sides of the industry provides valuable insight into how enabling technology can strengthen individualized support.
Technology that Support People
One of the biggest misconceptions about remote supports is that they reduce human connection.
In reality, the opposite is often true.
Enabling technology gives individuals greater freedom tolive independently while keeping them connected to the people who care for them. Whether that support comes from a family member, provider agency, or care team, technology creates another way to stay connected without requiring someone to be physically present at every moment.
Instead of replacing relationships, technology allows support staff to focus on meaningful interactions when they matter most.
Direct support professionals are often balancing multiple responsibilities at once. When routine reminders and daily support can be delivered through technology, staff have more time to focus on situations that truly require their attention.
Rather than constantly directing every task, staff can become coaches, mentors, and problem-solvers.
Independence Isn’t One Size Fits All
As Darcie mentions, independence can look different to everyone.
For one person, it may mean traveling independently in the community. For another, it may be remembering to take medication, getting ready for work on time, or locking the door at night.
The goal isn’t necessarily complete independence, it’s helping each person achieve the level of independence that aligns with their own goals.
BoundaryCare’s wearable platform is designed to adapt to each individual. Custom reminders, health monitoring, safety alerts, and caregiver communication can all be configured around what matters most to that person.
Start Small to Avoid Technology Fatigue
Don’t try to implement everything at once.
Successful technology adoption starts with one need, one goal, or one challenge.
Maybe it’s medication reminders, fall detection, or seizure symptom monitoring. Determine what your biggest need is and implement the technology to satisfy that need. Frustration can come from incorporating too much technology at the same time, as confidence grows, additional features can be introduced over time. This approach reduces technology fatigue and helps ensure long-term success.
Watch the Full Conversation
Darcie shares real-world stories from her time as a provider and at BoundaryCare, discusses how technology supports independence without sacrificing human connection, and offers practical advice for organizations beginning their enabling technology journey.
Watch the full SHIFT Tech First Talk below.
